XPLORER APP PRIVICY POLICY

  1. Introduction
    1. These ‘Business’ Terms and Conditions ("Terms") govern the relationship between Xplorer and parent company Redrock Designs Ltd ("Xplorer," "Company," "we," "us," or "our") at registered office 2ND FLOOR,10-12 BOURLET CLOSE, LONDON, W1W 7BR, a company registered in England and Wales with company number 14219451 and the ‘Business’ user ("‘Business’," "you," or "your") relating to the provision of our platform, products, and services.
    2. By using our platform, products, or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our platform, products, or services.
    3. Please read these Terms carefully. By accessing or using the Platform (including enabling anyone else to do so) or by completing your registration within Xplorer App, you are agreeing that these Terms will govern your use of the Platform and your overall relationship with Redrock Designs Ltd.
    4. These Terms were most recently updated on 8th May 2023.
    5. We shall keep a copy of these Terms, but you are advised to print and keep a copy of these Terms and each amended version for your own records and future reference.
  2. Information We Collect
    1. Personal Information: When you register for an account, we may collect personal information, such as your name, email address, profile picture, and phone number. We may also collect demographic information, such as your age, gender, and location.
    2. Usage Information: We automatically collect information about your use of the Services, including the pages and features you access, your search queries, and the time and duration of your use.
    3. Device Information: We collect information about the device you use to access the Services, including its model, operating system, unique device identifier, IP address, and mobile network information.
    4. Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, lists, bookmarks and collections, compliments, Your account profile (e.g., first name, last initial, city, neighbourhood, the month and year you created your Xplorer account, profile photos and list of friends on Xplorer) is also intended for public consumption, as is some of your other activity through the Service, like how you vote on other people’s contributions, which contributions you like, where you check-in (including when friends on Xplorer tag you), which contributions or users you follow, and which businesses you follow. You can limit the public visibility of some of these activities through your account settings.
    5. Location Information: We collect your device's real-time location information when you use the Services. We may also collect your approximate location based on your IP address or other location data.
    6. If you represent a business on Xplorer, we may collect and display information about you related to your business activities, such as a business name that may incorporate your individual name, or a publicly available business address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Service, such as information about your professional licenses or certifications, or your professional history or specialties.
    7. You can invite others to join or become your friend on Xplorer by providing us with their contact information, or by allowing us to access contacts from your computer, mobile device, or third party sites to select which individuals you want to invite. If you allow us to access your contacts, we will transmit information about your contacts to our servers long enough to process your invitations or friend requests.
    8. In the course of using the Service, you may choose to allow Xplorer to collect and store sensitive personal information about you, such as your precise geolocation. You may choose to share other sensitive personal information through the content you share on Xplorer, for example, when leaving a review, sending a direct message, or otherwise sharing information on Xplorer. You may be able to limit or disallow our collection, use or sharing of location data by adjusting the settings for our applications in iOS or Android privacy settings. You can remove content that may include sensitive personal information through your account settings.
    9. We store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visits, businesses you call using our mobile applications, and reservations, purchases, or transactions you make through the Service. We also store information that your computer or mobile device may provide to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs and mobile applications. We may also receive and store your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Service. You may be able to limit or disallow our use of certain data through your device or browser settings, for example you may be able to limit or disallow our collection, use or sharing of location data or mobile advertising identifiers by adjusting the settings for our applications in iOS or Android privacy settings.
    10. User Content: We collect any content you create, upload, or share on the Services, such as reviews, photos, comments, and messages.
  3. How We Use Your Information
    1. We use your personal information for various purposes, including to:
      1. Provide, maintain, and improve the Services;
      2. Personalize your experience and deliver content tailored to your interests;
      3. Monitor and analyse usage and trends to improve the Services;
      4. Communicate with you about your account, updates, promotions, and events;
      5. Process transactions and send you related information, including confirmations and receipts;
      6. Detect, prevent, and address fraud, security issues, and violations of our terms and policies;
      7. Respond to your inquiries and provide customer support;
      8. Enforce our Terms of Service and other agreements.
  4. How We Share Your Information
    1. We may share your personal information in the following circumstances:
      1. With your consent or at your direction, such as when you choose to share content with friends or other users through the Services.
      2. With service providers who perform functions on our behalf, such as hosting, analytics, or marketing services.
      3. In connection with a merger, acquisition, or other business transaction involving our company or assets, in which case the acquiring company will be subject to this Privacy Policy.
      4. To comply with our legal obligations, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
      5. To protect the security and integrity of the Services, our users, and our company, including to detect, prevent, or investigate security incidents, fraud, or other unauthorized activities.
      6. With aggregated or de-identified information that cannot reasonably be used to identify you, such as for research, analytics, or reporting purposes.
  5. Cookies
    1. We, and our third-party service providers, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)) and similar technology (“Cookies”) in connection with your use of the Service, third party websites, and mobile applications. Cookies may contain unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have interacted with, and the date and time of your use. Cookies may be persistent or stored only during an individual session.
    2. You can also set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. For flash cookies, you may also be able manage your privacy settings by clicking here. Please note that changing any of these settings does not prevent the display of certain advertisements to you.
  6. Your Rights and Choices
    1. You have certain rights and choices regarding your personal information, including the right to:
    2. Access, correct, or delete your personal information;
    3. Opt-out of certain uses of your personal information, such as for marketing purposes;
    4. Change your account settings to limit the visibility of your profile information and content;
    5. Request a copy of your personal information in a portable format;
    6. Object to or restrict the processing of your personal information in certain circumstances.
  7. Data Retention and Security
    1. We retain your personal information for as long as necessary to provide the Services and for other legitimate purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.
    2. We use reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal Information.
  8. Changes to This Policy
    1. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or mobile application, and we may also send you an email notification. Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes.
  9. Third-Party Links and Services
    1. The Services may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access or interact with.
    2. If you sign up for, or log into, Xplorer using a third-party platform like, but not limited to, Facebook or Google, or link your Xplorer account with a third-party platform like Facebook, Instagram or Twitter, we may receive information about you from such third-party platform. If you post content to a third-party platform through the Service, that third-party platform will also receive that content, which will be visible to anyone that has access to it through that third-party platform. Some of our web pages utilize framing techniques to serve content to you from third-party platforms, while preserving the look and feel of the Service. In such cases, please note that the information you provide may be transmitted directly to the identified third party. If you interact with businesses through Xplorer, they will receive whatever information you choose to share with them, for example contact information you share through quote requests or direct messages to the business, or your phone number if you call the business. Xplorer may share information with third parties where you direct Xplorer to do so through the Service.
  10. Children's Privacy
    1. The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
  11. International Users
    1. If you are accessing the Services from outside the United Kingdom, please note that your personal information may be transferred to, stored in, and processed in the United Kingdom, where our servers are located. By using the Services, you consent to the transfer, storage, and processing of your personal information in the United Kingdom.
  12. Contact Information
    1. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@xplorerapp.com or by mail at the above address.